Frequently Asked Questions
What do I need to bring to the appointment?
Please bring to your appointment your D4 form, your glasses if you use them for reading or driving and your prescription medications. To download D4 form click this link : -https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/873747/d4-medical-examiner-report-for-a-lorry-or-bus-driving-licence.pdf
What if I need to re-arrange my appointment time/location?
You can rearrange your appointment up to 72 hours prior to your appointment, by contacting us via bookings@doctordriverassessment.com or info@doctordriverassessment.com
Can I still drive if I am close to the expiry date?
If you have sent the form close to the expiry date and haven’t received your licence back, you are still legally entitled to drive under Section 88 of the Road Traffic Act 1988.
What if I need to cancel my appointment?
You can cancel your appointment up to 72 hours prior to your appointment, by accessing the confirmation email you would have received after booking your medical.
Please be aware that we will not be able to provide you with a refund, however you may be able to re-arrange your appointment depending on availability at no additional cost.
What if I turn up late for my appointment?
We recommend you attend at least ten minutes early to your appointment. Our lists are normally full, and we will not be able to delay the entire clinic.
If you are more than ten minutes late you are required to email and re-arrange.
How long should the appointment last?
The one-to-one examination will take approximately 10-15 minutes.
What if I fail the eye test?
We will refer you to the nearest optician for further assessment. This will be required prior to us fully completing the driver medical assessment.
How long is my D4 medical form valid for?
A D4 medical is valid for four months from the date of completion.
What if I develop a new medical condition?
It is your responsibility to promptly inform the DVLA of any changes to your health at all times.
What payment methods are accepted?
We accept card payments online at the time of booking via our secure payment system online.
Do I have to go to my own GP for a driver medical?
You can visit any GMC qualified doctor for a driver medical. In some cases taxi drivers will have to visit their own GP depending on their council’s rules in regards to medical history, please check with your licensing authority before booking your appointment. We also advise that if you have an extensive medical history or currently taking multiple prescription medications that you should attend an appointment with your own GP as this could delay your application to the DVLA.
What do I do if my forms haven't arrived yet from the DVLA?
When you book with us we email you a copy of the D4 for you to print OFF and attend with. Or you can download it via this link – https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/873747/d4-medical-examiner-report-for-a-lorry-or-bus-driving-licence.pdf
Please note, our doctors do not keep spare copies with them as it is the driver’s responsibility to attend with the necessary paperwork. If you require a taxi medical most councils issue a medical form specific to them and you may need to bring your medical records with you. Please check with your licensing authority if you can have your medical completed privately, our doctors do not have access to your medical records.
Why do you want a urine sample and do I bring one with me?
We screen all drivers’ urine to check for glucose levels, which can sometimes indicate signs of diabetes. Follow the link to see what the rules are from the DVLA. Diabetes Driving. We provide urine bottles and toilet facilities. It is very important the urine sample in done onsite to ensure it’s a fresh true sample of the client coming for the examination.
Do I find out if I pass for fail the medical after my appointment?
The doctor completing all group 2 and taxi medicals does not make the decision whether you pass or fail. The doctors are purely instructed by the DVLA to complete an examination for the DVLA to make a decision. However if you have a fork lift truck or safety critical medical with us the doctor will make the decision if you have passed or failed the medical. Please note if the doctor finds anything that may be of concern he will make you aware of this and may not release your medical form.
What happens during a driver medical assessment?
Medical history – the examining doctor will you ask some questions about previous medical history, height and weight will be recorded.
Blood pressure reading – if you have high blood pressure the doctor will take a further 3 readings. Eye tests – with and without glasses if worn for driving.
What happens during a driver medical assessment?
Medical history – the examining doctor will you ask some questions about previous medical history, height and weight will be recorded.
Blood pressure reading – if you have high blood pressure the doctor will take a further 3 readings. Eye tests – with and without glasses if worn for driving.
Optional – urine dipstick for signs of diabetes. List on the D4 Form any medication you may be currently taking.
How Far in Advance must I book my medical?
We always try to see drivers quickly and at times to suit you so there is no need to take time off work but our clinics are very popular so please get in touch as soon as possible. Call us on 0800 001 6784, email @ bookings@doctordriverassessment.com. We will be able to offer you a range of appointments at your closest centre(s), including on evenings and weekends.
If I have Suffered Mental Health Issues can I Still Pass my D4 Medical?
The DVLA Guidelines state that if you are to drive a commercial vehicle you must be between 6 months and 3 years clear of mental breakdown. The time depends upon the severity of the condition e.g. Schizophrenia generally has a wait time of 3 years whereas Anxiety attack would only be 6 months.
Where can I get D2 or D47P Forms?
We cannot issue D2 forms. Prior to the COVID-19 pandemic you could order your pack from here by post: gov.uk/dvlaforms, please re-visit this page for DVLA updates.
Alternatively, some post offices stock D2 forms or failing that your local HGV/PCV training school should have spare copies. If you are renewing your group 2 licence you will be sent a D47P renewal form from DVLA, this is only available by post.
Will a Doctor Help Me to Fill in D2 and D47P Forms?
Whilst the doctor completes the D4 medical for you, to reduce the costs you will need to complete the D2 form yourself. For more information on how to complete your D2 or D47P form please visit the DVLA website.
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Cumberland House, Grosvenor Square, Southampton SO15 2BG
Contact No - 0800 001 6784
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Registered Address: Cumberland House, Grosvenor Square, Southampton SO15 2BG
Registered in England Company Number 12443514
